Our Privacy Policy

At Caribbean Tours USA LLC, we recognize that earning and retaining trust is one of the most important things we do as a business. Protecting privacy is a responsibility we take very seriously.

We have prepared this Privacy Policy to help understand how Caribbean Tours USA LLC collects, uses and seeks to safeguard the Personal Information (as defined below) provided to us on our website, via e-mail, and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our website contain a link. By downloading, accessing or using our websites or content, the terms and conditions of this Privacy Policy are agreed upon.

Talk toOur Expert Team
Sarah Foda, Sales Director

Sara Foda
Sales Director
+1 786 825 8164

What Do You Need To Know?

Who we are?

Caribbean Tours USA LLC is an online service that enables users to research, find, and book travel experiences. Caribbean Tours USA LLC products and services are made available through caribbeantours-usa.com.

What information do we collect?

In general, we only receive and store information entered on our website or give us in any other way. Personal Information is information that identifies a customer personally, such as first and last name, e-mail address, telephone number, postal and email addresses, username and password, and billing information (such as your credit card number, cardholder name, and card expiration date). We also collect other Information that does not identify personally, such as gender, country of residence and other demographic information.

When booking with Caribbean Tours USA LLC, we may ask for basic information including name and email address, and other Information such as signup location. Users can choose not to provide information to us, but in general some information is required in order to receive relevant offerings from Caribbean Tours USA LLC. For example, in order to purchase tours, day trips or activities, it is necessary to disclose Personal Information, including name, address, email address, phone number, credit card details, preferred language and other personally identifying information about participants. If personal information is not provided when purchasing tours, day trips or activities, we cannot confirm purchases or facilitate bookings.

In some instances we may also ask for other information such as demographic data, including country of residence, gender, age, travel habits, etc. We also use cookies (as discussed below) to collect information about the performance and usability of our websites.

Automatic information

When visiting caribbeantours-usa.com, the web server automatically recognizes and collects IP addresses, which is assigned by an Internet Service Provider and does not identify personally, a web browser software, and referring website. To help us analyze the usage of our website and related services, and to send more relevant communications to you, we also collect and keep track of other Information about online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize user experiences.

Payment information

If you book a tour, day trip or excursion facilitated by Caribbean Tours USA LLC, we will collect payment information, including credit card number, cardholder name, expiration date, authentication code, and billing address.

The terms of cancellation / changes in bookings as mentioned above also apply to bookings that are made less than 48 hours before the Tour start.

We may offer customers the option to save information related to method and choice of payment on our website. If such payment details are saved, adding, deleting, or modifying that information at any time will be possible in the account settings.

Cookies, and how we use them

“Cookies” are pieces of information that are stored by a web browser on a computer’s hard disk, for record-keeping purposes. Cookies in and of themselves only identify the computer; they do not personally identify.
Most web browsers allow turning off cookies; however, turning off cookies will limit use of our website. To learn more about changing browser’s cookie settings, please see the appropriate informational link:

Internet Explorer: http://bit.ly/2DFp6gg
Firefox: https://mzl.la/2ngNWMl
Chrome: http://bit.ly/2nilV7o
Safari: https://apple.co/1m2CZZ5

Third-Party cookies: Caribbean Tours USA LLC is committed to providing relevant content and information across our sites. To do this, we may collect information about searches and other site activities and use third-party advertising companies to serve ads while visiting our websites and we permit these companies to place and access their own cookies on computers in the course of serving advertisements. Such advertisers do not have access to the information we collect through Caribbean Tours USA LLC cookies.

Web beacons: our websites also may use web beacons (also known as clear gifs, pixel tags or web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a web page. We use web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether visitory have come to our site from an online advertisement displayed on a third-party website, and to improve site performance. We also may allow our service providers to use web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our site. This helps us measure the effectiveness of our content and other offerings.

Data collected by ad networks to serve relevant advertising: many of the advertisements seen on the Caribbean Tours USA LLC website are served by Caribbean Tours USA LLC or its service providers; however, we also allow third parties to collect information about online activities through cookies and other technologies. These third parties include (1) business partners, who collect information when viewing or interacting with one of their advertisements on our website, and (2) advertising networks, who collect information about interests when viewing or interacting with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties is used to make predictions about your characteristics,

How we use and disclose your personal information

We use personal information in the following ways:

  • To provide the information requested about our products
  • To send email marketing messages and information
  • To confirm purchases
  • To ensure correct billing
  • To enable us to publish content submitted to us to our website
  • To measure and track demographic details about our customers
  • To target content on our website to more closely match interests and otherwise customize the experience with Caribbean Tours USA LLC, including customizing ads shown
  • To target the appropriate content for email marketing messages to better match interests
  • To respond to questions and comments
  • To measure interest in and improve our products, services and website
  • To solicit information, including through surveys
  • To resolve disputes or troubleshoot problems
  • To prevent potentially prohibited or illegal activities
  • As otherwise described at the point of collection
  • To operate, evaluate and improve our business and the products and services we offer
  • To analyze and enhance our marketing communications and strategies (including by identifying when emails sent have been received and read)
  • To analyze trends and statistics regarding visitors’ use of our site, and social media assets, and the purchases visitors make on our site
  • To protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users.
Other sharing

We may also use or disclose Personal Information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside the country of residence; (b) to comply with legitimate and enforceable subpoenas, court orders, or other legal process; (c) to respond to requests from public or government authorities, including public or government authorities outside the country of residence; (d) to enforce our terms and conditions or otherwise establish or exercise our legal rights; (e) to protect and defend our rights, property or safety or those of any of our affiliates, our customers, or others; (f) to protect our rights, privacy, safety or property, or that of our affiliates, customers or others; (g) to allow us to pursue available remedies or limit the damages that we may sustain; (h) to investigate, prevent, or take action regarding illegal or suspected illegal activities; (i) in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy; or (j) as otherwise required by law.

We may use and disclose other information for any purpose. In some instances, we may combine other information with personal information (such as combining a name with a geographical location). If we combine any other information with personal information, the combined information will be treated by us as personal information, as long as it is so combined.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular excursions or tours. This information does not contain any personal information and is used to develop content and services we hope will be found of interest.

E-mail communications you can expect to receive from Caribbean Tours

We may send to marketing emails with information about Caribbean Tours USA LLC deals, Day Trips and product news, offers, competitions, and other special promotions that we believe that may be found valuable, interesting or informative.
We will provide choices regarding our use of personal information for marketing purposes. If no longer interested in receiving future email marketing communications from Caribbean Tours USA LLC, there are several choices for opting out of future mailings:

  • Unsubscribe at any time by following the directions and link included in each email marketing message we send.
  • Email info@caribbeantours-usa.com and request to be unsubscribed by including your name, email address, and the words “unsubscribe” in the subject or message body.

Please note that, even if opted-out of receiving future marketing communications from Caribbean Tours USA LLC, we will continue to send e-mails regarding purchases and bookings, and regarding administrative information such as changes to our terms, conditions and policies. If a booking or purchase is made at one of our websites, we may also send information about new products, or ask opinions about our website, etc., so that we may improve our service.

Please also note that we may retain certain personal information and other information associated with an account in our archives, including for analytical purposes as well as for recordkeeping integrity, fraud prevention, dispute resolution, investigations, and compliance with legal requirements.

Our security and storage measures

At Caribbean Tours USA LLC we seek to maintain the integrity and security of personal information. We use industry-standard encryption protocols when receiving and transferring personal information. In fact, when sending personal information to us over the Internet, we first require that a “secure session” be established using Secure Socket Layer (SSL).

However, no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information provided to us will be secure at all times.
Caribbean Tours USA LLC will not be held responsible for events arising from unauthorized access to personal information. Caribbean Tours USA LLC will rely on being informed of any unusual events that may indicate a breach in your information security.

We will then seek to investigate whether the security breach was related to the data transmissions from or to Caribbean Tours USA LLC and inform about what steps can be taken and have been taken to help rectify the problem.

Further action, such as reporting incidents to the police or other proper authorities, may also be required.

External links

If any part of any Caribbean Tours USA LLC website links to other websites, those external websites do not operate under this Privacy Policy.

We are not responsible for the privacy practices of other sites and we recommend examining the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Changes to our Privacy Policy

We know that our business will continue to evolve as we introduce new products, and, as such, from time to time this Privacy Policy may be reviewed and revised. Caribbean Tours USA LLC reserves the right to change this Privacy Policy by posting the changes on its website.

It can be determineed when this Privacy Policy was last updated by reviewing the LAST UPDATED legend below and any revisions will take effect upon posting. If you have questions about Caribbean Tours USA LLC’s Privacy Policy, please email info@caribbeantours-usa.com.
Privacy Policy last updated: January 1st 2019

As per U.S. Regulations on travel to Cuba, travelers from the US can only legally travel to the island with a full agenda (prepared by a travel agency with U.S. Jurisdiction licensed to sell travel to Cuba) in compliance with one of the OFAC general travel affidavit categories or a specific license. They must have a full-time itinerary based on their travel category (No Tourism – such as all-inclusive beach hotels – is allowed under most categories).

The Administration has blacklisted direct financial transactions with these Cuban entities.

Please note that Caribbean Tours USA can not book any travel to destinations for which there is a US Department of State Level 4 travel advisory in effect (Level 4 : Red – Do Not Travel).