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We are on the ground!

With each contact with our team you benefit from our experience at the destinations, accumulated organically for almost 20 years, and which we continue to grow. The creative development, careful preparation and professional realization of the innovative country programs as well as cross-country trips are nurtured by our passion for the destinations and our solid, extensive network, which multiplies the possibilities for product design many times over.

Our office in Miami works directly with our counterpart in Cuba and our local office in Santo Domingo to deliver you the results you need, For Cuba this cooperation ensures that all travel is in compliance with most currents rules and regulations enforced by Cuban and US authorities, OFAC and BIS.

The proximity to the source markets, and the rapid identification of current developments this affords, enables us to promptly react to the latest trends and needs of the market and travelers. Our business development and sales experts guarantee direct, timely communication, personal and professional advice paired with insider knowledge, ideas and the ability to find exactly the right solution for any concern.

Your benefits

  • You will receive a fast turnaround, precise and comprehensive answers.
  • All itineraries are precise, detailed and documented according to legal requirements.
  • Our cooperation with Cubanacan is supported by our office in Cuba, located in the center of Havana in the Vedado district (close to Revolution Square) that is staffed from Monday to Friday from 8 am – 8 pm, Saturday and Sunday from 8 – 6 pm.
  • Besides the head office in Havana, there are representatives (full-time Customer Experience Agents) in Varadero, Holguin/Guardalavaca, Viñales and Trinidad. As well as representation in Cienfuegos and Santiago de Cuba.
  • Our head office for the Hispaniola island is located in the Old Town of Santo Domingo and is staffed from 8 am till 8 pm, Monday thru Friday.
  • Furthermore: There is a 24-hour emergency hotline in each country
  • We work with qualified, multilingual, certified tour guides, who we know personally and train to ensure Caribbean Tours values.
  • In Cuba we work with more than 25 exclusive experienced guides, who regularly receive advanced and language training
  • Particular strengths in operations and in the field, also for bigger and complex projects (due to the size of our company and a sufficient number of well trained and available staff for pre-checks and continuous control of suppliers during operations)
  • Your clients receive extensive information material for rental car trips including detailed directions and suggestions for offline apps
  • Simple accounting and invoicing by our US affiliate (payments to a US bank, avoiding any Caribbean bureaucracy and ensuring compliance with all US and international regulations).

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